Learning and Development

Description

Learning and Development (L&D) is a practice within HR which looks to empower employees to use their specific skills for the benefit of their organization. This can include upskilling, training and online course attendance to make sure the employee is developing in the appropriate way for both themselves and their employer. Talent gap analysis can be used in the process to spot skills shortage and improvement areas relating to an organizations overall goals, with the intention of developing an existing employee to fulfill the gap that has been identified.

Upcoming Sessions

Discover all sessions related to this theme and don't miss any interesting session for you.
Related sessions
Stage 2 - HR Reinvention | SO2
Oct 21, 2025
9:35 AM10:00 AM
Artificial IntelligenceChange ManagementLearning and Development

HR’s Defining Moment : Leading the Human-AI Transformation

Syed Ali AbbasHelloFreshVice President of People – International Markets and HRBPBruce DaisleyBruce DaisleyFormer Twitter VP, Workplace culture authorVincent DupuisAirbusVP HR Digital & AIAlexandre AlvesUnilever Global IT Head of Business Architecture
Description
In a world being rapidly reshaped by AI, HR leaders are no longer just stewards of culture now is the moment they will look back at when they became architects of transformation and co-pilots of profitable growth. This is a once-in-a-generation opportunity to redefine the role of HR as a driving force in business strategy, innovation and long-term value creation. By embracing AI not as a threat but as a powerful ally, HR can lead the charge in reimagining how organisations attract, develop, and empower talent. This keynote panel discussion session explores how HR leaders can: • Champion a vision where human potential is amplified, not overshadowed, by technology • Sit at the table with tech, product and commercial teams to shape AI adoption in ways that serve people and performance • Use workforce intelligence and people analytics to influence high-impact decisions across the business • Lead the redesign of roles, workflows and organisational structures for greater agility and meaning • How HR will increasingly act as the strategic gatekeeper deciding where AI adds value and where human judgement must remain central
Stage 9 - Collaboration | Room W8
Oct 21, 2025
12:05 PM12:30 PM
Learning and DevelopmentSkills Development

Empowering IT and HR Integration: Creating Synergy Across the Business

Michiel van DuinNovartisChief People Technology, Data & Insights OfficerRobyn AgostonHuman FluencyCEO & Founder
Description
This fireside chat brings together two of Novartis' senior leaders to explore how HR and IT can co-lead enterprise transformation. As technology becomes inseparable from workforce strategy, the need for integrated leadership has never been greater. Robyn Agoston, Global Head of Transformational Change, and Michiel van Duin, Chief People Technology, Data & Insights Officer, share how Novartis is building a culture of cross-functional collaboration, aligning digital infrastructure with HR strategy, and empowering leaders to drive change across the business. Expect practical insights on leadership style, alignment models, and how to chart your own roadmap for integrating people and technology successfully. Key Discussion Points: • How to lead joint HR-IT transformation with impact • Aligning digital infrastructure with workforce strategy • Building a culture of collaboration and shared ownership • Tools for assessing and evolving your leadership style • Personal strategies for leading integrated business solutions
Stage 5 - Talent | SO5
Oct 21, 2025
12:35 PM1:00 PM
Artificial IntelligenceLearning and Development

Building a Future-Ready Workforce – Inside the Launch of ServiceNow University

Jayney HowsonServiceNowSVP, Global Learning and Development
Description
To stay ahead in a fast-changing business landscape, ServiceNow recognised it needed to invest in more than skills it needed to transform how employees learn, grow, and adapt. That's why it built ServiceNow University: a next-generation learning ecosystem designed to harness the power of AI to deliver tailored learning journeys, drive capability at scale, and embed continuous development into the flow of work. In this exclusive case study session, Jayney Howson takes us behind the scenes sharing the strategy, design principles, and change management approach behind the university's creation. She'll explore what it takes to build learning cultures that keep pace with business transformation, and why human-centric, AI-enabled L&D is now essential for enterprise success. Key Takeaways: • Why ServiceNow created its own learning university and what made now the right time • How AI and data personalisation are shaping learning pathways at scale • Lessons learned in building a future-focused L&D culture across a global organisation • How ServiceNow is linking capability-building to wider transformation and innovation goals • The role of leadership, trust, and bold experimentation in reshaping learning for the AI era
Stage 8 - Skills | Room W7
Oct 21, 2025
2:30 PM2:55 PM
Artificial IntelligenceLearning and Development

Mapping the Future of Jobs and Skills: What Agentic AI Should Do – and What Only Humans Can

Sharath HariEverest GroupVice PresidentPriyanka MitraEverest GroupVice President, Human Resources and Talent Service Line
Description
In an era where agentic AI can act autonomously, learn from experience, and make complex decisions, the real challenge isn't automation, it's allocation. Which tasks and roles should be handed to AI? Which should remain human-led? And how do we future-proof the workforce in a world where skills, not job titles, define success? Drawing on Everest Group's work with 50+ organizations undergoing skills- and AI-based transformation, this session reveals the practical frameworks and technology roadmaps needed to shift from rigid structures to dynamic work and flexible, skills-first models. It focuses on how to align your workforce, technology, and data around one essential goal: getting the work done in the right way, by the right entity. Key Takeaways: • Define what agentic AI is, and where it should be deployed in the workforce • Identify the uniquely human capabilities that should be protected and elevated • Pinpoint high-impact roles for automation, augmentation, and hybrid redesign • Leverage skills and work intelligence to match tasks to the right agent (human or AI) • Understand how to redesign jobs into modular, task and skill-based structures • Learn how to evolve your tech stack and HR's role to support human-AI collaboration • Measure and manage the ROI of your new work design
Related sessions

All Partners

Related partners
Related partners

All Speakers