In an era of digital overload, delivering a human-centred experience requires more than good intentions—it demands intelligent design, behavioural insights, and seamless integration. This session explores how Novartis is using AI to simplify employee support and services while reduce operational strain.
Key Takeaways:
• Reducing ticket volume through smart deflection and self-service
• Shifting from fragmented systems to a unified employee experience
• Encouraging behavioural change without increasing burden Aligning HR, IT, and COEs on a shared support vision
Presentedby
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.
