Operating in 40 countries and managing a workforce through dozens of fragmented systems, Swissport faced an urgent need for standardisation, visibility and simplicity. By implementing Dayforce and aligning HR, IT and AI capabilities, Swissport built a future-ready HR ecosystem that enables better scheduling, compliance, learning and retention. This case study explores how human insight, technical fluency and smart automation came together to support real business outcomes.
• One unified system replaced 41 disconnected HR and payroll platforms
• Scheduling moved from spreadsheets to real-time visibility and control
• Attrition hotspots are now identified early and addressed more strategically
• AI supports smarter job design, compliance tracking and internal mobility
• HR leaders are now embedding technical roles and data fluency into their teams
• Success depends on people leading the technology, not just using it
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