Description
Charlotte is a results-driven Director of Customer and Partner Success, known for her ability to think both strategically and tactically to exceed ambitious targets. She currently leads both direct and indirect Success teams within the Medium Segment, driving customer retention, advocacy, and lifetime value across a broad product portfolio.
Recently, Charlotte expanded her remit to include Sage People Direct Sales, further strengthening the alignment between customer success and commercial growth. Her leadership is instrumental in transforming ways of working to deliver consistent, measurable results while fostering a high-performing culture focused on world-class customer experiences.
With a passion for unlocking potential and a sharp focus on business impact, Charlotte continues to elevate the role of customer success as a strategic growth engine.
