Employee Experience and Engagement

Description

Employee experience is anything relating to what people encounter and see over the course of their time at an organization. This can cover areas such as employee engagement within an organization, the recruitment process and even your exiting experience from your employer.

Upcoming Sessions

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Spotlight 3 | Room E8
Oct 21, 2025
11:20 AM11:35 AM
Artificial IntelligenceEmployee Experience and Engagement

Experience-Aware AI: The Missing Link Between Action Planning and Action Taking

Georgina LedwardPerceptyxGlobal Director, Solutions Consulting
Description
With tighter budgets and increased pressures, HR leaders are taking a hard look at the value of their listening and L&D investments. With Activate, you can drive double-digit improvements on your EX and business priorities, even if you don't use Perceptyx for surveys. As you introduce more data, our experience-aware AI learns your organization's DNA and delivers improved guidance, serving as the action layer on top of your EX data. Key Takeaways: • Learn how AI can drive double-digit improvements on your top EX priorities in 6-12 months • Discover actioning best practices that help you quickly move beyond insights to impact • Learn specific tactics for engaging and activating employees at all levels of your organization • Uncover the data behind the success stories, with examples from real-world customers who are realizing measurable results
Perceptyx
Stage 6 - Experience | Room W5
Oct 21, 2025
11:40 AM12:00 PM
Company CultureEmployee Experience and Engagement

Future-Ready by Culture Change: Winning Culture in BASF’s New Strategy

Diana WestrichBASF SEVice President Corporate HR Leadership & Development
Description
BASF undergoes a strategic and cultural transformation. In this session, Dr. Diana Westrich, Vice President, Corporate HR Leadership & Development shares how BASF has stepped up to the challenges of aligning internal culture with increasingly competitive external demands to stay in the lead in a shifting global landscape. • Identifying the need for change and how to begin the journey • Grabbing hold of difficult cultural definitions to engage with employees across the business • Creating buy-in from the top leadership team for a cultural journey in most challenging times and make them important role models and ambassadors • Driving BASF's Winning Ways Strategy with the Winning Culture initiative • Learning from overcoming setbacks and leveraging employee feedback: How to decentrally drive a culture change
Stage 2 - HR Reinvention | SO2
Oct 21, 2025
12:35 PM1:00 PM
Artificial IntelligenceChange ManagementEmployee Experience and Engagement

Change Management 4.0: Human-Centred Co-Created Transformation at Global Scale

Jason BloomfieldEricssonGlobal Head of People Change & TA Transformation
Description
This session explores how Ericsson embraced a new model of change beyond the usual, moving towards a Change Management 4.0 approach that brings together human-centred design, inclusive co-creation, and technology modernisation in a complex, multinational environment. As we transitioned from a legacy B2C mindset to a B2B model, we needed to become more agile, more customer-focused, and critically, more attuned to the experience of our internal customer: the employee. By shifting from a technology-first to a people-first approach, we not only enhanced platform Net Promoter Score by 47 points in one year, but also laid the foundation for better customer experiences, stronger global collaboration, and future-proofed operational resilience. • Understanding Change Management 4.0: a flexible, scalable framework that applies across sectors, regions, and transformation types • How to redesign global HR tools to be more human-centred, intuitive, and aligned to real-world employee needs • Embedding cultural intelligence and neurodiversity into platform design to de-risk implementation and maximise adoption • Honouring legacy while enabling change, balancing heritage with innovation in long-standing organizations • The shift from technology-led deployment to co-creation from the outset- designing before the ink is dry • Leveraging cloud-based agility to accelerate responsiveness, adaptability and value delivery • Using employee feedback and Net Promoter Scores to track success and identify areas for continuous improvement • Practical strategies for building multicultural, cross-functional teams that improve engagement and co-ownership • Lessons learned from transforming a 'Tool of Doom' into into something more human, what worked, what didn't ....and why
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