Keeping People for the Long Run: How Marriott Built a Culture That Lasts

Oct 22, 2025 — 02:00 pm - 2:25 PM
Stage SO2

Employee Experience and Engagement

Description

Marriott's story is a reminder that retention isn't about gimmicks, it's about genuine growth. By putting people first through development, recognition and clear career pathways, the company has built a culture of trust, loyalty and longevity in one of the world's most high-turnover sectors. This session breaks down the steps Marriott took and what any organisation can adapt to build lasting engagement from within. Key Takeaways: • Start with trust: show people they matter beyond their job title • Grow from within: promote, mentor, and develop continuously • Celebrate the long haul: reward contribution and loyalty early and often • Working effectively with unions and labour relations globally • Keep the path clear: make career progression visible and real • Build purpose, not perks: meaningful work beats short-term benefits

Presented by

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