Marriott's story is a reminder that retention isn't about gimmicks, it's about genuine growth. By putting people first through development, recognition and clear career pathways, the company has built a culture of trust, loyalty and longevity in one of the world's most high-turnover sectors. This session breaks down the steps Marriott took and what any organisation can adapt to build lasting engagement from within.
Key Takeaways:
• Start with trust: show people they matter beyond their job title
• Grow from within: promote, mentor, and develop continuously
• Celebrate the long haul: reward contribution and loyalty early and often
• Working effectively with unions and labour relations globally
• Keep the path clear: make career progression visible and real
• Build purpose, not perks: meaningful work beats short-term benefits
Presentedby
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